Managed IT Services NYC
Break Fix IT vs Managed Services IT
Just like computer technology itself, the services model that manages computer networks has changed dramatically over the past 20 years. There was a time when the only option to fix a computer problem was to take it to the company it was purchased from or a local IT repair shop. That was how the “Break-fix” IT service was born. Although “Managed Services” have become the best option for companies, the break-fix mentality is still a part of the IT world and many companies are still attached to that practice.
If we dive into the core ideas of businesses, it is simple to realize that the break-fix IT service is a flawed approach to problem-solving.
Break-Fix IT Service
The break-fix IT service provider has no motivation to keep hardware and networks as stable as possible because they make money every time there is an IT problem. The provider does not use Remote Network Management Tools and cannot offer the latest monitoring solutions. Service response times can vary and have no guarantee of same-day service. The slower a technician works on the same problem, the more they are paid. A business’s biggest IT blunder is the technician’s biggest job opportunity. Fixing a problem after it has happened is the approach and it always leads to a unhappy business owner and a high stress situation.
Managed IT Services
MicroSky offers monthly support plans to keep Hardware and Network Services running at an optimum level. A stable network is in the best interest of both parties because, if downtime occurs, the business loses productivity and the IT Service loses resources. Managed Services providers make significant investments in Network Management Tools, Enterprise-Level Automation, and monitoring systems, all of these confirm that the company’s Hardware and Network is running smoothly. If a problem occurs, MicroSky will receive live alerts and will quickly and efficiently resolve the issue behind the scenes remotely. Oftentimes, a client may not even be unaware that their system has incurred this hiccup. Monthly reports are provided outlining the monitoring and any fixes done during the month. Disaster recovery solutions like daily Cloud Backups are used to make sure everything is backed up on a daily basis. Also, service response times are guaranteed by a Service Level Agreement and unlimited same-day Remote Support is provided to ensure fast and reliable IT service.
With everything stated above, Managed Services is the future. The Service’s best interest is to keep a business’s IT infrastructure stable, secure, and backed up. A true partnership with common goals can ease the hassle you may face and improve your business.
We can provide a complete Managed IT experience and have all your IT solutions in one place. Give us a call today at 718-672-2177.