Managed IT Services NYC

Managed IT Services NYC
Managed IT Services NYC2018-10-03T14:41:49-04:00

Just like computer technology itself, the services model that manages computer networks has changed dramatically over the past 20 years. There was a time when the only option to fix a computer problem was to take it to the company it was purchased from or a local IT repair shop. That was how the “Break-fix” IT service was born. Although “Managed Services” have become the best option for companies, the break-fix mentality is still a part of the IT world and many companies are still attached to that practice.

If we dive into the core ideas of businesses, it is simple to realize that the break-fix IT service is a flawed approach to problem-solving.

Break-Fix IT Service

The break-fix IT service provider has no motivation to keep hardware and networks as stable as possible because they make money every time there is an IT problem. The provider does not use Remote Network Management Tools and cannot offer the latest monitoring solutions. Service response times can vary and have no guarantee of same-day service. The slower a technician works on the same problem, the more they are paid. A business’s biggest IT blunder is the technician’s biggest job opportunity. Fixing a problem after it has happened is the approach and it always leads to a unhappy business owner and a high stress situation.

Managed IT Services

MicroSky offers monthly support plans to keep Hardware and Network Services running at an optimum level. A stable network is in the best interest of both parties because, if downtime occurs, the business loses productivity and the IT Service loses resources. Managed Services providers make significant investments in Network Management Tools, Enterprise-Level Automation, and monitoring systems, all of these confirm that the company’s Hardware and Network is running smoothly. If a problem occurs, MicroSky will receive live alerts and will quickly and efficiently resolve the issue behind the scenes remotely. Oftentimes, a client may not even be unaware that their system has incurred this hiccup. Monthly reports are provided outlining the monitoring and any fixes done during the month. Disaster recovery solutions like daily Cloud Backups are used to make sure everything is backed up on a daily basis. Also, service response times are guaranteed by a Service Level Agreement and unlimited same-day Remote Support is provided to ensure fast and reliable IT service.

With everything stated above, Managed Services is the future. The Service’s best interest is to keep a business’s IT infrastructure stable, secure, and backed up. A true partnership with common goals can ease the hassle you may face and improve your business.

We can provide a complete Managed IT experience and have all your IT solutions in one place. Give us a call today at 718-672-2177.

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Call 718.672.2177 or schedule meeting below.

5 out of 5 stars
5 out of 5 stars
Denise Amerosi
Denise Amerosi
5 out of 5 stars
about 3 months ago
Dom provided me with excellent service in a timely manner. He was able to retrieve my data from my broken computer and transfer it to a new computer, which was so important to me. He selected a computer which is perfect for my needs. He is reliable,
Matthew Martin
Matthew Martin
5 out of 5 stars
about 3 months ago
Great service! Very knowledgeable and polite. Showed up on time with no rescheduling. Highly recommend using microsky 👍🏻👍🏻
Joe Mreczko
Joe Mreczko
5 out of 5 stars
about 4 months ago
Very professional, able to give accurate quotes, adjust my quotes according to needs after thoroughly explaining to me what the differences and pros/cons were of certain products over others. Not looking to take advantage of customers- looking to pro
Mario Geritano
Mario Geritano
5 out of 5 stars
about 4 months ago
Quality service and super fast repair!
Adriana McGowan
Adriana McGowan
5 out of 5 stars
about 2 years ago
Dominic is the best! Very professional, incredibly knowledgeable and he responds in no time. No waiting on hold for hours. He’s there when you have an emergency! For the service he provides, so fairly priced. So happy I found him for my business.
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