Remote Monitoring & Management

Remote Monitoring & Management
Remote Monitoring & Management2018-10-03T14:44:53-04:00

MicroSky’s Remote Monitoring and Management (RMM)

MicroSky’s Remote Monitoring and Management (RMM) ensures that your IT environment is working at its full potential and can run uninterrupted. The key difference between us and a “Break-fix” IT provider is monitoring your systems 24×7 and taking actions before any problem arises. This protects your business from minor threats as we monitor processes like operating system, security updates, antivirus, and system tuning. Our RMM software runs multiple system checks every day. It becomes our job to monitor, manage and secure your IT infrastructure so you can focus on your business.

With more businesses choosing Managed IT Services providers over traditional services, you first need to understand what exactly is a Managed IT service provider and why you should choose MicroSky.

To understand the concept of Managed IT services, we first need to look at where it all started. Imagine the time when Managed IT Services was only available to the Fortune 500 Companies; whenever a SME faced a technical issue, they called their local IT guy or they already have an in house technician who did not have the adequate skills to maintain the entire IT infrastructure. As a business, every second counts and a system breakdown could start costing you by the seconds.

Now, think about your local IT guy, you call them whenever you have a glitch or breakdown in your system and they came to the scene hopefully on time. Every IT environment is unique and they need time just to get familiar to your setup. Fixing the issue is another story. This procedure evolved when IT companies started periodical on-site visits to check the health and stability of your network, running system reviews and charge businesses by the hour. The focus was to get a hint of any imminent break down of the network and try to fix it before it occurs. It was inconvenient because they would have no idea of what is happening to your infrastructure once they leave the premises. Then they get a call from their customer with a troubleshoot request.

With the gradual development of hardware and software and more businesses struggling to get the proper service they require; the age of Managed IT Services came to be. Remote Monitoring and Management (RMM) is the most efficient process to manage any IT infrastructure.

Why you need Remote Monitoring and Management (RMM):

Using RMM software, MicroSky can monitor your entire network in real time and have protocols to trigger an alarm whenever your desktop, laptop, servers or networks are prompting irregular activities. This can help fix an error before it occurs and minimize a system downtime.

Managing updates, patches, and running system checks can prevent an IT issue and help a business focus on its goal uninterrupted. RMM software is responsible for making sure everything runs accordingly.

If an error occurs, with RMM tools, our support team can connect to your system in minutes rather than trying to schedule an appointment and wait for a random technician to show.

Ransomware, virus or natural disaster could result in data loss, which can be crippling for a business. Implementing a solid data backup plan for all your business data and the ability to restore all of it is a must for all Managed IT Service provider.

The greatest advantage of having MicroSky as your managed IT service provider is fixing a problem before they have a negative impact on your business and your life. A well serviced proactive IT infrastructure that provides RMM always performs better and could also reduce your IT management cost significantly. RMM Its efficient, cost effective, simple and the best solution that your business deserves.

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5 out of 5 stars
5 out of 5 stars
Denise Amerosi
Denise Amerosi
5 out of 5 stars
about 2 months ago
Dom provided me with excellent service in a timely manner. He was able to retrieve my data from my broken computer and transfer it to a new computer, which was so important to me. He selected a computer which is perfect for my needs. He is reliable,
Matthew Martin
Matthew Martin
5 out of 5 stars
about 2 months ago
Great service! Very knowledgeable and polite. Showed up on time with no rescheduling. Highly recommend using microsky 👍🏻👍🏻
Joe Mreczko
Joe Mreczko
5 out of 5 stars
about 3 months ago
Very professional, able to give accurate quotes, adjust my quotes according to needs after thoroughly explaining to me what the differences and pros/cons were of certain products over others. Not looking to take advantage of customers- looking to pro
Mario Geritano
Mario Geritano
5 out of 5 stars
about 2 months ago
Quality service and super fast repair!
Adriana McGowan
Adriana McGowan
5 out of 5 stars
about 1 year ago
Dominic is the best! Very professional, incredibly knowledgeable and he responds in no time. No waiting on hold for hours. He’s there when you have an emergency! For the service he provides, so fairly priced. So happy I found him for my business.
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