Remote Monitoring and Management

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MicroSky’s Remote Monitoring and Management (RMM)

MicroSky’s Remote Monitoring and Management (RMM) ensures that your IT environment is working at its full potential and can run uninterrupted. The key difference between us and a “Break-fix” IT provider is monitoring your systems 24×7 and taking actions before any problem arises. This protects your business from minor threats as we monitor processes like operating system, security updates, antivirus, and system tuning. Our RMM software runs multiple system checks every day. It becomes our job to monitor, manage and secure your IT infrastructure so you can focus on your business.

With more businesses choosing Managed IT Services providers over traditional services, you first need to understand what exactly is a Managed IT service provider and why you should choose MicroSky.

To understand the concept of Managed IT services, we first need to look at where it all started. Imagine the time when Managed IT Services was only available to the Fortune 500 Companies; whenever a SME faced a technical issue, they called their local IT guy or they already have an in house technician who did not have the adequate skills to maintain the entire IT infrastructure. As a business, every second counts and a system breakdown could start costing you by the seconds.

Now, think about your local IT guy, you call them whenever you have a glitch or breakdown in your system and they came to the scene hopefully on time. Every IT environment is unique and they need time just to get familiar to your setup. Fixing the issue is another story. This procedure evolved when IT companies started periodical on-site visits to check the health and stability of your network, running system reviews and charge businesses by the hour. The focus was to get a hint of any imminent break down of the network and try to fix it before it occurs. It was inconvenient because they would have no idea of what is happening to your infrastructure once they leave the premises. Then they get a call from their customer with a troubleshoot request.

With the gradual development of hardware and software and more businesses struggling to get the proper service they require; the age of Managed IT Services came to be. Remote Monitoring and Management (RMM) is the most efficient process to manage any IT infrastructure.

Why you need Remote Monitoring and Management (RMM):

Using RMM software, MicroSky can monitor your entire network in real time and have protocols to trigger an alarm whenever your desktop, laptop, servers or networks are prompting irregular activities. This can help fix an error before it occurs and minimize a system downtime.

Managing updates, patches, and running system checks can prevent an IT issue and help a business focus on its goal uninterrupted. RMM software is responsible for making sure everything runs accordingly.

If an error occurs, with RMM tools, our support team can connect to your system in minutes rather than trying to schedule an appointment and wait for a random technician to show.

Ransomware, virus or natural disaster could result in data loss, which can be crippling for a business. Implementing a solid data backup plan for all your business data and the ability to restore all of it is a must for all Managed IT Service provider.

The greatest advantage of having MicroSky as your managed IT service provider is fixing a problem before they have a negative impact on your business and your life. A well serviced proactive IT infrastructure that provides Remote monitoring and management always performs better and could also reduce your IT management cost significantly. RMM Its efficient, cost effective, simple and the best solution that your business deserves.

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What Our Clients Say

Dominic is the best! Very professional, incredibly knowledgeable and he responds in no time. No waiting on hold for hours. He’s there when you have an emergency! For the service he provides, so fairly priced. So happy I found him for my business.
Adriana McGowan
Adriana McGowan
14:07 13 Oct 17
Dom is A++. Great communication and very knowledgeable and honest.
Ron Raguso
Ron Raguso
16:43 14 Jun 18
Without Dom we would never have started Fresh Books invoice system for our plumbing company.... before Dom we were always fighting of which customers owed money , who said they paid & I knew they didn't pay ...we didn't have a good invoicing program... I actually was heading towards divorce because all we did was fight over his plumbing invoicing system ... Dom suggested Fresh Books & the computer system ...it's unbelievable ..program tells you when the customer opens the invoice up so they can't say they didn't receive it through the email.... I enter the checks when I receive them so they can't say that they paid when I enter all payments ... The computers and system were well worth the set up fee...a lot cheaper than a divorce and now for five years we've been very happy which sounds ridiculous but it's so true with no stress .. I thank Dom again for the computer set up and program ... we also haven't switched out the computers and they been performing great all these years
ann grande
ann grande
14:35 29 Nov 17
Awesome service! Dominick went above and beyond to help, and very fair with the price. Great guy, great company. Will definitely be using them again in the future.
Nicholas Iorizzo
Nicholas Iorizzo
19:29 30 Oct 17
They went above and beyond the expected service level, creating an experience where I felt like a family member and not a client. They also made it easy for a person like me who is not a IT expert.
George Mahoney
George Mahoney
22:54 18 Nov 17
Dom provided me with excellent service in a timely manner. He was able to retrieve my data from my broken computer and transfer it to a new computer, which was so important to me. He selected a computer which is perfect for my needs. He is reliable, knowledgeable, and truly a gem in his field.
Denise Amerosi
Denise Amerosi
16:47 25 Jan 19
Great service! Very knowledgeable and polite. Showed up on time with no rescheduling. Highly recommend using microsky ????
Matthew Martin
Matthew Martin
02:48 03 Feb 19
Very professional, able to give accurate quotes, adjust my quotes according to needs after thoroughly explaining to me what the differences and pros/cons were of certain products over others. Not looking to take advantage of customers- looking to provide great customer service!
Joe Mreczko
Joe Mreczko
16:20 18 Dec 18
Quality service and super fast repair!
Mario Geritano
Mario Geritano
20:20 08 Jan 19
Dominic is the best! Very professional, incredibly knowledgeable and he responds in no time. No waiting on hold for hours. He’s there when you have an emergency! For the service he provides, so fairly priced. So happy I found him for my business.
Adriana McGowan
Adriana McGowan
14:07 13 Oct 17
Dominic is the best. My hard drive went and after being told that my files couldn't be retrieved, I called Dominic. He picked up my hard drive and within an hour he called and told me that he got everything back. He saved me from additional stress.
Phyllis Spagnuolo
Phyllis Spagnuolo
12:37 11 Jul 19
Dominick is the best! He’s so smart and works so hard to make sure everything is running perfectly. He’s always available to help whenever you need him. I am an extremely satisfied customer and I highly recommend him!
rita BOWZERES
rita BOWZERES
20:44 01 Aug 19
Professional, Prompt and reasonable priced!Thank you
Joseph Jacovino
Joseph Jacovino
17:31 14 Mar 20
My experience has been absolutely wonderful. Dominic is truly a gifted technician and I plan to recommend his services to my family, friends and colleagues.
Salome Thompson
Salome Thompson
17:33 14 May 20
Hands down the best IT company around. Many places are quick to sell you on an install and then practically vanish when you have any tech issue, but these guys do it the right way and have always been there to solve any hiccups I have while running my business. I can’t recommend this company enough.
Chris B.
Chris B.
19:05 25 Mar 20
seamless , easy, efficient excellent service and talent. handled some major tech. problems when Apple was useless
Suzanne Sobel
Suzanne Sobel
21:35 21 Apr 20
Dom answered the call and was at my house to fix the issue in a timely fashion. Quick, professional and a job well done. Would refer him to anyone gladly and will be a return customer.
Thomas Lynch
Thomas Lynch
01:55 16 Oct 20
i googled IT support. this was the only place ofbusiness to accommodate my urgent request. professional from start to finish. troubleshooted my issue same day and resolved my entire issue in less than 3 days. extremely professional, knowledgeable, great customer service. would highly recommend to anyone that needs computer/technical support.
andrea bruno
andrea bruno
15:37 24 Aug 20
Very pleased with Microsky. Excellent service. Would highly recommend. You will not be disappointed. A pleasure to do business with.
Lynn Barlotta
Lynn Barlotta
19:25 15 Sep 20
Dominic came through in a pinch helping to get everything up and running quickly. He was quick to respond, professional and made everything incredibly easy. Would recommend microsky to everyone.
Andrew Andrew
Andrew Andrew
16:27 16 Aug 20
Life saving recovery! Great service. Knowledgeable. Fairly priced. Can't ask for more. Very pleased. Will definitely use again.
Dr. Monique Swift
Dr. Monique Swift
18:32 20 Feb 21
Laptop wifi would not connect to router!Fred was professional & knowledgeable and I don't know what i would do without Microsky Management Services! I am out of state and Fred helped me find an alternate way to connect so he could come on and correct the problem. Thank You Fred!Elaine Barlotta ⭐⭐⭐⭐⭐
E Barenzo
E Barenzo
15:29 24 Feb 21
These guys are great. Did a firmware update sent by Dell and got the blue screen of death. Called Dell and was told my windows crashed. Their solution was to uninstall and reinstall windows.......oh and I would lose everything on my computer. Called NYC data recovery spoke to Fred who was courteous and professional and made an appointment for the next morning. Dropped off at 9 am to Dominic and fixed by noon . And get this cheaper than quoted as the fix was easier than anticipated. HONEST FAST AND PROFESSIONAL thanks guys highly recommend!!!!!!
Byron Kiste
Byron Kiste
00:36 17 Sep 21
Although my hard drive was too far gone to be saved, Fred and Dominic were very professional and informed me of all possible options as well as backup suggestions for the future. I would definitely go back to them if I need help again with storage.
Steven Meyer
Steven Meyer
04:02 18 Nov 21
Although my hard drive was too far gone to be saved, Fred and Dominic were very professional and informed me of all possible options as well as backup suggestions for the future. They even dropped off my hard drives to my home when I was too busy to pick them up. Very above and beyond! I would definitely go back to them if I need help again with storage or other tech related issues!
Steven Meyer
Steven Meyer
22:23 18 Nov 21
Fixed non changing battery on laptop. Fast and Professional
Anthony Capparelli II
Anthony Capparelli II
19:10 24 Feb 22
I had my office files got deleted accidentally, it was needed for my presentation this morning.Lucky my brother recommended Microsky MS, I contacted them immediately to help me recover my files.I think it is less than an hour they have my files recovered. I cannot thank them enough, my presentation was saved. So if you are looking for a Data recovery in NYC, I recommend Microsky MS.
Gerald Kim
Gerald Kim
20:15 04 Jul 22
I was upgrading my laptop from HDD to SSD, when I was doing the moving of file.I accidentally deleted 1 folder that contains valuable documents. My co-worker told me to try Microsky MS, they are great at recovering files. So I tried their service and it was amazing, not only that they recovered the deleted file. They even found something on my drive that I didn't know that was deleted as well. I am thankful I tried their data recovery service.
A Google User
A Google User
16:26 06 Jul 22
I couldn't believe at first that they can recovery a file from a formatted hard drive. So glad I could get my files back.
Sharon Morales
Sharon Morales
15:42 13 Jul 22
By far one of the best companies who do data recovery. I strongly recommend this company to anyone.
Roy Gonzales
Roy Gonzales
17:23 15 Jul 22
I am so happy with the work that Microsky did, they are an expert to data recovery and staff. They did recover my files easily, I've been to few recovery shops, even tried online support, but they fail to recover my files, luckily Microsky did a great job. Highly recommended to anyone.
Angela Turner
Angela Turner
13:36 25 Jul 22
They saved my files, they saved my life. Microsky is really amazing. I went to several data recovery companies, they all turned me down saying my files are long gone and cannot be recovered without trying. Luckily Microsky checked my hard drive first and try few attempts. They are very professional and passionate on what they do. Keep up the good job. Highly recommended.
Jonathan Thomas
Jonathan Thomas
19:03 29 Jul 22
The organization I worked with is very satisfied with their service.
Witney Karens
Witney Karens
20:32 17 Aug 22
Their IT consulting services are very impressive. They provided us with a comprehensive IT assessment and helped us to develop a plan to improve our IT infrastructure. My small business in Staten Island now has a much more reliable IT system thanks to Microsky.
Jakob Valentine
Jakob Valentine
16:28 26 Aug 22
I searched managed IT services in nyc and found Microsky. They have been great! Dom and his team are professionals that really know their stuff. They are always responsive and go above and beyond to solve problems. Highly recommend!!!
Mel Bradley
Mel Bradley
16:33 27 Aug 22
I have heard they are offering IT services in Staten Island. Few of my colleagues and some friends have avail their services. All I've heard are possitive reviews.
James Smith
James Smith
13:26 29 Aug 22
Highly recommend!! Dominic was great. Scheduling was easy, and they where able to repair my laptop quickly and efficiently. There communication was stellar, which made the process much easier then expected.
Mike Belloni
Mike Belloni
22:02 13 Sep 22
Microsky has always been a reliable and affordable option for managed IT services. They have a great team of knowledgeable and experienced technicians who are always available to help with any IT needs that I may have. 11/10 would recommend!
Nathan Smith
Nathan Smith
15:01 22 Sep 22

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