Remote Monitoring & Management

Request a Consultation
Remote Tech support

MicroSky’s Remote Monitoring and Management (RMM)

MicroSky’s Remote Monitoring and Management (RMM) ensures that your IT environment is working at its full potential and can run uninterrupted. The key difference between us and a “Break-fix” IT provider is monitoring your systems 24×7 and taking actions before any problem arises. This protects your business from minor threats as we monitor processes like operating system, security updates, antivirus, and system tuning. Our RMM software runs multiple system checks every day. It becomes our job to monitor, manage and secure your IT infrastructure so you can focus on your business.

With more businesses choosing Managed IT Services providers over traditional services, you first need to understand what exactly is a Managed IT service provider and why you should choose MicroSky.

To understand the concept of Managed IT services, we first need to look at where it all started. Imagine the time when Managed IT Services was only available to the Fortune 500 Companies; whenever a SME faced a technical issue, they called their local IT guy or they already have an in house technician who did not have the adequate skills to maintain the entire IT infrastructure. As a business, every second counts and a system breakdown could start costing you by the seconds.

Now, think about your local IT guy, you call them whenever you have a glitch or breakdown in your system and they came to the scene hopefully on time. Every IT environment is unique and they need time just to get familiar to your setup. Fixing the issue is another story. This procedure evolved when IT companies started periodical on-site visits to check the health and stability of your network, running system reviews and charge businesses by the hour. The focus was to get a hint of any imminent break down of the network and try to fix it before it occurs. It was inconvenient because they would have no idea of what is happening to your infrastructure once they leave the premises. Then they get a call from their customer with a troubleshoot request.

With the gradual development of hardware and software and more businesses struggling to get the proper service they require; the age of Managed IT Services came to be. Remote Monitoring and Management (RMM) is the most efficient process to manage any IT infrastructure.

Why you need Remote Monitoring and Management (RMM):

Using RMM software, MicroSky can monitor your entire network in real time and have protocols to trigger an alarm whenever your desktop, laptop, servers or networks are prompting irregular activities. This can help fix an error before it occurs and minimize a system downtime.

Managing updates, patches, and running system checks can prevent an IT issue and help a business focus on its goal uninterrupted. RMM software is responsible for making sure everything runs accordingly.

If an error occurs, with RMM tools, our support team can connect to your system in minutes rather than trying to schedule an appointment and wait for a random technician to show.

Ransomware, virus or natural disaster could result in data loss, which can be crippling for a business. Implementing a solid data backup plan for all your business data and the ability to restore all of it is a must for all Managed IT Service provider.

The greatest advantage of having MicroSky as your managed IT service provider is fixing a problem before they have a negative impact on your business and your life. A well serviced proactive IT infrastructure that provides RMM always performs better and could also reduce your IT management cost significantly. RMM Its efficient, cost effective, simple and the best solution that your business deserves.

How Can We Help You?

We just need a couple things to get started:

What Our Clients Say

Dominic is the best! Very professional, incredibly knowledgeable and he responds in no time. No waiting on hold for hours. He’s there when you have an emergency! For the service he provides, so fairly priced. So happy I found him for my business.
Adriana McGowan
Adriana McGowan
14:07 13 Oct 17
Dom is A++. Great communication and very knowledgeable and honest.
Ron Raguso
Ron Raguso
16:43 14 Jun 18
Without Dom we would never have started Fresh Books invoice system for our plumbing company.... before Dom we were always fighting of which customers owed money , who said they paid & I knew they didn't pay ...we didn't have a good invoicing program... I actually was heading towards divorce because all we did was fight over his plumbing invoicing system ... Dom suggested Fresh Books & the computer system ...it's unbelievable ..program tells you when the customer opens the invoice up so they can't say they didn't receive it through the email.... I enter the checks when I receive them so they can't say that they paid when I enter all payments ... The computers and system were well worth the set up fee...a lot cheaper than a divorce and now for five years we've been very happy which sounds ridiculous but it's so true with no stress .. I thank Dom again for the computer set up and program ... we also haven't switched out the computers and they been performing great all these years
ann grande
ann grande
14:35 29 Nov 17
Awesome service! Dominick went above and beyond to help, and very fair with the price. Great guy, great company. Will definitely be using them again in the future.
Nicholas Iorizzo
Nicholas Iorizzo
19:29 30 Oct 17
They went above and beyond the expected service level, creating an experience where I felt like a family member and not a client. They also made it easy for a person like me who is not a IT expert.
George Mahoney
George Mahoney
22:54 18 Nov 17
Dom provided me with excellent service in a timely manner. He was able to retrieve my data from my broken computer and transfer it to a new computer, which was so important to me. He selected a computer which is perfect for my needs. He is reliable, knowledgeable, and truly a gem in his field.
Denise Amerosi
Denise Amerosi
16:47 25 Jan 19
Great service! Very knowledgeable and polite. Showed up on time with no rescheduling. Highly recommend using microsky 👍🏻👍🏻
Matthew Martin
Matthew Martin
02:48 03 Feb 19
Very professional, able to give accurate quotes, adjust my quotes according to needs after thoroughly explaining to me what the differences and pros/cons were of certain products over others. Not looking to take advantage of customers- looking to provide great customer service!
Joe Mreczko
Joe Mreczko
16:20 18 Dec 18
Quality service and super fast repair!
Mario Geritano
Mario Geritano
20:20 08 Jan 19
Dominic is the best! Very professional, incredibly knowledgeable and he responds in no time. No waiting on hold for hours. He’s there when you have an emergency! For the service he provides, so fairly priced. So happy I found him for my business.
Adriana McGowan
Adriana McGowan
14:07 13 Oct 17
Dominic is the best. My hard drive went and after being told that my files couldn't be retrieved, I called Dominic. He picked up my hard drive and within an hour he called and told me that he got everything back. He saved me from additional stress.
Phyllis Spagnuolo
Phyllis Spagnuolo
12:37 11 Jul 19
Dominick is the best! He’s so smart and works so hard to make sure everything is running perfectly. He’s always available to help whenever you need him. I am an extremely satisfied customer and I highly recommend him!
rita BOWZERES
rita BOWZERES
20:44 01 Aug 19

Start Your Free Consultation

Microsky is committed to providing the best Managed IT Services.

CONTACT US NOW