FAQ

MicroSky Managed Services Inc. is a company specializing in providing managed IT services to businesses, ensuring optimal performance, security, and support for their technology infrastructure.

We offer a wide range of IT solutions including network management, cloud services, cybersecurity, disaster recovery, and IT consultancy.

MicroSky has been serving businesses for over 15 years, ensuring their IT infrastructures are robust, secure, and efficient.

Our commitment to excellence, our tailored services, and our experienced team set us apart in the industry.

We cater to a diverse range of industries, including healthcare, finance, retail, and manufacturing, among others.

No business is too small! We offer scalable solutions tailored to the needs of businesses of all sizes.

Our pricing is based on the specific services you require, the complexity of your infrastructure, and other tailored factors. Contact us for a personalized quote.

Managed services involve outsourcing specific IT operations to a third-party provider, like MicroSky. We manage, monitor, and resolve any issues with those IT systems on your behalf.

Absolutely. We offer 24/7 support to address any emergencies or unexpected challenges that arise.

Once you decide to work with us, we conduct an IT assessment, understand your needs, and create a tailored plan for seamless integration.

Yes, we provide various cloud solutions, including hosting, backup, and cloud migration.

Data security is our top priority. We employ the latest encryption, firewalls, and other security measures to protect your data.

Yes, we offer comprehensive backup and disaster recovery solutions to ensure your data’s integrity and availability.

We constantly monitor your systems for necessary updates and patches and apply them as needed to keep everything running smoothly.

Absolutely. We offer solutions tailored for remote teams and multi-location businesses.

You’ll be assigned a dedicated account manager and a team of IT professionals who understand your business needs.

Yes, we offer IT consulting services to help businesses strategize and optimize their technology investments.

Our standard response time is typically within an hour, but critical issues are addressed immediately.

Our team undergoes regular training, attends industry seminars, and collaborates with technology partners to stay updated.

Setup fees vary based on the services chosen. Contact us for detailed pricing.

We offer end-to-end data migration services, ensuring minimal downtime and data integrity.

We offer both options to cater to different business needs.

Absolutely. We’re proud of the work we’ve done and are happy to provide references upon request.

Yes, educating your staff is a key component of a comprehensive cybersecurity strategy, and we do offer training sessions.

Managed services offer predictable costs, prevent costly downtime, optimize your IT infrastructure, and reduce the need for in-house IT staff.

We provide monthly reports and updates, but can offer more frequent updates based on your requirements.

Our cancellation policy varies based on the agreement. Please review your contract or get in touch for specifics.

Yes, we ensure our services are in compliance with industry regulations and standards.

Absolutely. We tailor our services to fit the unique needs of every client.

While we’re based in Staten Island, New York, our services span across all five boroughs of New York, and New Jersey.

We maintain strategic partnerships with several leading tech companies to ensure we deliver the best services.

We utilize a mix of industry-leading tools and software to manage, monitor, and secure your IT infrastructure.

We utilize a mix of industry-leading tools and software to manage, monitor, and secure your IT infrastructure.

Our clients can reach us via phone, email, or our dedicated support portal.

We stand by the quality of our services and offer guarantees which are detailed in our service agreements.

Yes, our team members hold various industry certifications, ensuring they’re equipped to handle any challenge.

In the event of a breach, we initiate an immediate response, notify all stakeholders, work to contain and rectify the situation, and implement measures to prevent future occurrences.

Yes, endpoint security is a critical component of our managed services offering.

Yes, we offer flexible service options to meet your specific needs.

We can manage software licensing and renewals as part of our comprehensive IT management solutions.

We believe in proactive support, which means we work to prevent issues before they arise and ensure smooth operations.

We adhere to strict data privacy protocols and ensure compliance with relevant laws and regulations.

Absolutely. We offer flexible service options and can adjust to meet your evolving needs.

Yes, managing and securing mobile devices is a key part of our service offering.

We support a wide range of systems and platforms, including Windows, Mac, Linux, cloud platforms, and more.

While our core offering is managed services, we can assist with hardware procurement and management as needed.

We offer comprehensive network solutions including network design, implementation, monitoring, and security.

We continuously monitor for updates and patches, and apply them in a timely manner to ensure optimal performance and security.

Yes, our SLA details our commitments in terms of service quality, response times, and more.

Certainly. We offer IT consultancy to help guide your business’s technological direction and growth.

Reach out to us via phone or email, and our team will guide you through the next steps.