Managing Problems Remotely
To resolve system issues, diagnose, update, or maintain systems, we often log in remotely and take ownership of the problem personally. We’ve found there is little advantage to wasting time asking staff to find menus, click on links, and tell us what they see. We get straight to the heart of the problem and fix it there and then.
Problems that tie up one or more machines for a long time can be scheduled for out-of-hours, holiday, or weekend fixes. Large, system-wide updates or upgrades can be done remotely when they won’t get in the way.
For staff, updates appear to happen without anyone around to see them. You would be forgiven for thinking the IT is fixing itself.
Our golden rule is to make sure IT works for you, not the other way round. If you are wasting staff hours on hold, arranging meetings just for your tech, or structuring your day around simple problem solving, your firm could be upgraded in a flash.