Remote IT Will Create Tech That Works for You

There are few things as frustrating as IT issues getting in the way of your work. Even the simplest of problems can break your flow, ruin your productivity, and waste your time.  IT should be working to boost your day instead of slowing you down.

Tripping up on a computer glitch can happen at any moment.  Working to fix one can take hours.  You might try a few steps that have worked before, ask a colleague for help, or try a web search to see what turns up.  All of these take time from you or your colleagues, and often make the original problem worse.

When you outsource your help desk, your IT problems become our IT problems.  We take charge of righting the ship to keep your tech on the right track.

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remote support social

Setting Up Your Business for Success

Many businesses try a break/fix model to deal with IT issues.  This means waiting for problems to happen before contacting IT to resolve them.  Break/fix adds costs and downtime to every IT issue as they happen.  To us, this makes it an unacceptable long-term solution for business.

The process of scheduling a mutually suitable time to visit, diagnosing the issue, and resolving every issue on a case-by-case basis is massively time-consuming.  Both IT technicians and in-house staff waste productive hours dealing with, often trivial, problems.

We think that time could be better spent building your business instead.

Your Personal Help Desk

When you outsource your IT help desk, you get a custom service dedicated to resolving your issues fast.  Technicians with the knowledge and experience of years in IT can work without creating new problems or making the original issue worse.  In modern IT, knowledge and experience is the key to successful solutions.

Many of the issues we resolve on a day-to-day basis are problems we have seen many times before on many different systems.  IT is our business, and we know it very well.

How Outsourced IT Works For You

Outsourcing your IT means simply submitting a ticket to have issues taken care of.  Having your own help desk to rely on means having help available exactly when you need it.  Waiting on a local firm, or nearby technician to become available should be a thing of the past.

Queueing for an ‘advisor’, waiting on hold, and spelling out your problem over and over again is no fun for anyone.  There should be better ways your time can be spent.  There are certainly many ways firms can benefit more from ours.

Submitting an electronic ticket to resolve your issue is an easy, one step, process.  Detail the problem once, email the ticket, and you can return to your work.  We’ll call you back to work on a solution when the timing best works for you.

Managing Problems Remotely

To resolve system issues, diagnose, update, or maintain systems, we often log in remotely and take ownership of the problem personally.  We’ve found there is little advantage to wasting time asking staff to find menus, click on links, and tell us what they see. We get straight to the heart of the problem and fix it there and then.

Problems that tie up one or more machines for a long time can be scheduled for out-of-hours, holiday, or weekend fixes.  Large, system-wide updates or upgrades can be done remotely when they won’t get in the way.

For staff, updates appear to happen without anyone around to see them.  You would be forgiven for thinking the IT is fixing itself.

Our golden rule is to make sure IT works for you, not the other way round.  If you are wasting staff hours on hold, arranging meetings just for your tech, or structuring your day around simple problem solving, your firm could be upgraded in a flash.

How Can We Help You?

We just need a couple things to get started:

What Our Clients Say

Dominic is the best! Very professional, incredibly knowledgeable and he responds in no time. No waiting on hold for hours. He’s there when you have an emergency! For the service he provides, so fairly priced. So happy I found him for my business.
Adriana McGowan
Adriana McGowan
14:07 13 Oct 17
Dom is A++. Great communication and very knowledgeable and honest.
Ron Raguso
Ron Raguso
16:43 14 Jun 18
Without Dom we would never have started Fresh Books invoice system for our plumbing company.... before Dom we were always fighting of which customers owed money , who said they paid & I knew they didn't pay ...we didn't have a good invoicing program... I actually was heading towards divorce because all we did was fight over his plumbing invoicing system ... Dom suggested Fresh Books & the computer system ...it's unbelievable ..program tells you when the customer opens the invoice up so they can't say they didn't receive it through the email.... I enter the checks when I receive them so they can't say that they paid when I enter all payments ... The computers and system were well worth the set up fee...a lot cheaper than a divorce and now for five years we've been very happy which sounds ridiculous but it's so true with no stress .. I thank Dom again for the computer set up and program ... we also haven't switched out the computers and they been performing great all these years
ann grande
ann grande
14:35 29 Nov 17
Awesome service! Dominick went above and beyond to help, and very fair with the price. Great guy, great company. Will definitely be using them again in the future.
Nicholas Iorizzo
Nicholas Iorizzo
19:29 30 Oct 17
They went above and beyond the expected service level, creating an experience where I felt like a family member and not a client. They also made it easy for a person like me who is not a IT expert.
George Mahoney
George Mahoney
22:54 18 Nov 17
Dom provided me with excellent service in a timely manner. He was able to retrieve my data from my broken computer and transfer it to a new computer, which was so important to me. He selected a computer which is perfect for my needs. He is reliable, knowledgeable, and truly a gem in his field.
Denise Amerosi
Denise Amerosi
16:47 25 Jan 19
Great service! Very knowledgeable and polite. Showed up on time with no rescheduling. Highly recommend using microsky 👍🏻👍🏻
Matthew Martin
Matthew Martin
02:48 03 Feb 19
Very professional, able to give accurate quotes, adjust my quotes according to needs after thoroughly explaining to me what the differences and pros/cons were of certain products over others. Not looking to take advantage of customers- looking to provide great customer service!
Joe Mreczko
Joe Mreczko
16:20 18 Dec 18
Quality service and super fast repair!
Mario Geritano
Mario Geritano
20:20 08 Jan 19
Dominic is the best! Very professional, incredibly knowledgeable and he responds in no time. No waiting on hold for hours. He’s there when you have an emergency! For the service he provides, so fairly priced. So happy I found him for my business.
Adriana McGowan
Adriana McGowan
14:07 13 Oct 17
Dominic is the best. My hard drive went and after being told that my files couldn't be retrieved, I called Dominic. He picked up my hard drive and within an hour he called and told me that he got everything back. He saved me from additional stress.
Phyllis Spagnuolo
Phyllis Spagnuolo
12:37 11 Jul 19
Dominick is the best! He’s so smart and works so hard to make sure everything is running perfectly. He’s always available to help whenever you need him. I am an extremely satisfied customer and I highly recommend him!
rita BOWZERES
rita BOWZERES
20:44 01 Aug 19

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